Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Product & Materials

What materials are used in your jewelry?

Our jewelry is crafted using high-quality hypoallergenic metals, AAA+ American Diamonds, Moissanite Polki, and premium colored stones. Each piece is designed to be long-lasting and skin-friendly.

Is your jewelry hypoallergenic?

Yes, our jewelry is made with skin-safe, hypoallergenic metals, making it suitable for sensitive skin.

How long does the plating last?

Our jewelry is coated with high-quality plating that resists tarnishing. However, longevity depends on usage and care—avoid exposure to water, perfumes, and harsh chemicals.

Orders & Shipping

Do you offer COD (Cash on Delivery)?

Yes, we offer COD for orders within India. However, prepaid orders help us process shipments faster.

How long does shipping take?

Standard delivery takes3-7 business days, depending on your location. Express shipping options are available at checkout.

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on location.

Returns & Exchanges

What is your return/exchange policy?

We accept exchanges within 7 days of delivery if the item is unused and in its original packaging. Due to hygiene reasons, earrings and customized pieces are non-returnable.

What if I receive a damaged product?

We take utmost care in packaging, but if you receive a damaged product, please contact us within 24 hourscof delivery with images for a quick resolution.

Jewelry Care

How do I take care of my jewelry?

To maintain shine and durability:

  • Store jewelry in an airtight box when not in use.
  • Avoid direct contact with water, perfumes, and harsh chemicals.
  • Wipe with a soft cloth after wearing.
Can I wear imitation jewelry daily?

While our jewelry is designed for durability, daily wear may reduce its lifespan. We recommend occasional use for best longevity.

Customization & Bulk Orders

Do you offer customization?

Yes, we provide customization options for certain designs. Contact us for more details.

Do you take bulk or bridal orders?

Absolutely! We specialize in bridal and bulk orders. Reach out to us for exclusive discounts and personalized styling assistance.

Get in touch

Have questions about your order, or a general enquiry?